Privacy Policy

Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored in encrypted form)
• Account preferences

Subscription Information

For paid subscriptions, we collect:

• Billing information
• Payment details (processed securely through our payment providers)
• Subscription type and status

Usage Information

We automatically collect certain information about how you use our website:

• Pages visited
• Stories read or animations watched
• Time spent on the site
• Features used

Technical Information

We collect technical information about your device:

• IP address
• Browser type and version
• Device type
• Operating system

Children's Information

We do not knowingly collect personal information from children under 13 without verifiable parental consent. All accounts must be created by parents or guardians. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

We use the information we collect for the following purposes:

Providing Our Services

• Creating and managing your account
• Processing subscriptions and payments
• Delivering content (stories, animations, and educational resources)
• Personalizing your experience based on preferences

Improving Our Services

• Analyzing usage patterns to enhance content and features
• Identifying and fixing technical issues
• Developing new content and features

Communication

• Sending important account notifications
• Providing information about new content or features
• Responding to your inquiries or support requests
• Sending newsletters (if you've opted in)

Security and Compliance

• Protecting against unauthorized access or fraudulent activity
• Ensuring compliance with our Terms of Service
• Fulfilling legal obligations

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our website, process payments, deliver content, and analyze usage. These providers are contractually obligated to use the information only for the specific services they provide to us.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, law enforcement requests).

Business Transfers

If Clumsy & Friends is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We implement appropriate technical and organizational measures to protect your personal information:

• All data is transmitted using secure SSL encryption
• Passwords are stored in encrypted form
• Payment information is processed through secure, PCI-compliant payment providers
• Access to personal data is restricted to authorized personnel only
• Regular security assessments and updates are performed

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise any of these rights, please contact us at privacy@clumsyandfriends.com. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure areas, and remembering your login status.

Preference Cookies

These cookies remember your preferences and settings to enhance your experience and provide personalized features.

Analytics Cookies

We use analytics cookies to collect information about how you use our website, which pages you visit, and any errors you might encounter. This helps us improve our website and services.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. To understand these settings, you can use the "help" feature in your browser or visit www.allaboutcookies.org.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

For significant changes, we will notify you via email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within 30 days.